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Company Value

  • Customer intimacy is the core of our business strategy and influences all that we do.
  • We take the time to know and understand our customers.
  • We are responsive to customer requests and needs.
  • We have a flexible manufacturing structure that is able to accommodate changing customer needs.
  • We have an organization capable of making quick decisions.
  • We have a number of key certifications that are important to our customers.
  • We have a willingness & capability to quickly develop products needed by customers.
  • We can provide customized solutions for our customers.
  • We are a backward integrated US manufacturer, which increases our ability to provide security of supply to our customers.
  • We have the ability to supply customers globally.

 

Product Value

  • We strive to consistently produce high quality products for all applications.
  • We have a high degree of flexibility in our packaging capabilities.
  • We offer our customers a wide breadth of chemistries.
  • We are a world-class producer of polysorbates & customized alkoxylates.
  • We quickly develop new products to meet market and customer needs.
  • We can provide security of supply to customers throughout the product’s life cycle.
  • We are very conscientious about obtaining regulatory approvals that are important to our customers.
  • We have a highly responsive and efficient process for sending samples to customers.
  • We offer custom manufacturing & blending capabilities to our customers.
  • We offer green and sustainable options to our customers.

 

Salesperson Value

  • We have a dedicated salesperson and customer service representative for all accounts.
  • All of our salespeople are knowledgeable and highly trained on our product line.
  • All salespeople follow-up with customers on all related matters.
  • We have caring salespeople who provide personalized service to each customer.
  • All salespeople work closely with our operational staff in order to support each customer.
  • Our salespeople are very responsive to customer requests and needs.
  • Our sales staff seeks to build strong business relationships within all accounts.
  • All our salespeople have a high degree of technical competence.
  • All our salespeople act with a high level of professionalism.
  • Each salesperson is empowered to service customer needs in ways that they see as most appropriate.

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